This Privacy Policy explains how Devotee of the Heart LLC and Celeste González ("we," "us" or "our") collect, use, share and protect your personal information when you use www.devoteeoftheheart.com and our programs, courses, memberships, communities and other services (our "Services"). By using our website or Services, you agree to this policy.

1. Information we collect

Information you give us

• Your name, email address and phone number, when you join our newsletter or waitlist, fill out a form or application, or contact us

• Billing details, such as your name, billing address and payment information, when you make a purchase (card details are handled by our payment processors, not stored by us)

• What you share in applications, intake forms, surveys and our communities

Information collected automatically

• Your IP address, browser and device type, approximate location, pages visited, links clicked, referring website and the date and time of your visit

• Information from cookies, pixels and similar technologies (see Section 5)

• Which of our emails you open and click

Information from third parties

• Payment confirmations from Stripe or PayPal

• Information from social media platforms when you interact with our pages or accounts

2. How we use your information

We use your information to:

• Provide our Services, including giving you access to courses and communities

• Process payments, payment plans and subscriptions, and send receipts, invoices and payment reminders

• Send program updates, reminders and account messages

• Send our Love Letter newsletter and other marketing emails, if you've signed up (you can unsubscribe anytime)

• Answer your questions and provide customer support

• Understand how our website is used, and improve it and our Services

• Prevent fraud, keep our Services secure, and enforce our Terms & Conditions

• Meet our legal, tax and accounting obligations, and resolve disputes

3. How we share your information

We do not sell your personal information. We only share it in these ways:

• Service providers who help us run our business, and only as needed to provide their services to us.

These include:

- Ivorey (built on HighLevel): website, forms, courses, communities, contracts, invoices and email

- The Kollab app: mobile access to courses and communities

- Stripe and PayPal: payment processing

- Zoom: live calls

- Analytics and advertising tools such as Google and Meta (Facebook and Instagram)

• When you choose to share. Anything you post in our communities or on our social media pages can be seen by other members or the public, according to that platform's settings.

• Business changes. If our business is sold, merged or transferred, your information may be transferred as part of it.

• Legal reasons. We may share information when required by law or to protect our rights, our users or the public.

Third-party platforms have their own privacy policies, which govern how they use your information. We encourage you to read them.

4. How long we keep your information

We keep your information for as long as we need it to provide our Services, and to meet our legal, tax and accounting obligations. When we no longer need it, we delete it or make it anonymous.

5. Cookies and tracking

We and our partners use cookies, pixels and similar technologies to keep the website working, understand how it's used, and show relevant ads on platforms like Google, Facebook and Instagram.

You can block or delete cookies in your browser settings, but some parts of the website may not work properly. You can also opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout, and manage ad preferences in your Google and Meta account settings. Our website may not respond to browser "Do Not Track" signals.

6. Email marketing

We only send marketing emails if you've signed up for them. You can unsubscribe anytime by clicking the unsubscribe link at the bottom of any email, or by emailing [email protected]. If you're a client, we will still send emails needed for your program, such as access details, receipts and payment reminders.

7. How we protect your information

We use reasonable safeguards to protect your information, including limiting who can access it and using secure, password-protected platforms. No method of sending or storing information online is completely secure, so we can't guarantee absolute security. If a data breach affects you, we will notify you as required by law.

8. Your privacy rights

Depending on where you live (for example, the EU, the UK, California or other US states), you may have the right to:

• Access the personal information we hold about you, and get a copy of it

• Correct information that is inaccurate

• Ask us to delete your information

• Object to or limit how we use your information, including for marketing

• Withdraw your consent at any time, where we rely on it

• Ask us to transfer your information to another service

• Complain to your local data protection authority

To use any of these rights, email [email protected]. We will respond within 30 days and may need to verify your identity first. We will not treat you differently for using your rights.

9. International users

We are based in the United States, and our service providers may store and process information in the US and other countries. By using our Services, you understand that your information may be transferred to countries with different data protection laws than where you live.

10. Children

Our website and Services are for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has given us their information, please contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed. If we make significant changes, we will let you know through our website or by email.

12. Contact

Questions about your privacy, or want to use your rights? Email us at [email protected].